These terms govern your use of our services and website. By engaging Biz Ignite Ltd or using our website, you agree to these terms. Please read them carefully.

01Who we are

Biz Ignite Ltd ("Biz-Ignite", "we", "us", "our") is a New Zealand-registered company providing AI business diagnostics and consulting services. We work with clients remotely across New Zealand and internationally.

02Our services

We provide AI-powered business diagnostics, revenue system consulting, and related implementation services. All services are delivered remotely. We do not supply physical goods.

The specific scope of work for each engagement is agreed in writing before work begins, either through a proposal, statement of work, or email confirmation. That agreement, read together with these terms, forms the contract between us.

03Fees and payment

Fees are set out in your individual engagement agreement. Unless otherwise agreed in writing:

• Project fees are invoiced at the milestones or intervals specified in your agreement
• Retainer fees are invoiced monthly in advance
• Payment is due within 14 days of the invoice date
• We reserve the right to pause work on any engagement where payment is overdue

We do not charge for work outside the agreed scope without your prior written approval.

04No guarantee of specific outcomes

We apply expertise, rigour, and care to every engagement. However, we do not guarantee specific revenue outcomes, lead volumes, conversion rates, or other business results. The results of any AI system or strategy depend on factors outside our control, including how your team implements recommendations, market conditions, and your business's existing foundations.

Our obligation is to deliver the agreed work to a professional standard. Results depend on your implementation.

05Intellectual property

Unless otherwise agreed in writing:

• All tools, frameworks, systems, templates, and methodologies we use or develop remain the intellectual property of Biz Ignite Ltd
• You receive a licence to use the specific deliverables produced for your engagement, for your own business purposes
• You may not resell, sublicence, or repurpose our tools or frameworks for use with third parties

Any content, data, or materials you provide to us for the purpose of the engagement remain your property.

06Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the engagement. We will not disclose your business information to third parties without your consent, except where required by law or where necessary to deliver the agreed services (for example, using a third-party tool to build a system on your behalf).

07Your responsibilities

To get the best from our work together, you agree to:

• Provide accurate and complete information when requested
• Make relevant team members available for onboarding, feedback, and handover sessions
• Implement agreed recommendations within a reasonable timeframe
• Notify us promptly if your business circumstances change in a way that affects the engagement

08Limitation of liability

To the fullest extent permitted by New Zealand law:

• Our total liability to you in connection with any engagement is limited to the fees paid by you to us in the three months preceding the claim
• We are not liable for indirect, consequential, or incidental losses, including lost revenue, lost profit, or lost data
• Nothing in these terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited under applicable law

09Termination

Either party may terminate an engagement by giving 30 days written notice. On termination:

• You remain liable for fees for work completed up to the termination date
• We will provide reasonable handover documentation for work completed
• Any licences granted under clause 5 continue for deliverables already paid for

We may terminate immediately if you breach these terms and fail to remedy the breach within 14 days of written notice.

10Governing law and dispute resolution

These terms are governed by the laws of New Zealand, including the Contract and Commercial Law Act 2017. Both parties submit to the non-exclusive jurisdiction of the New Zealand courts.

If a dispute arises, we ask that you contact us first at hello@biz-ignite.com so we can try to resolve it directly. Most issues can be sorted quickly with a conversation.

If we cannot resolve the dispute informally within 30 days, either party may refer it to mediation or the courts.

11International clients

Our services are available to clients globally. These terms are governed by New Zealand law regardless of where you are located. By engaging us, you agree that New Zealand law applies to our relationship.

12Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last revised. Continued use of our services after an update constitutes acceptance of the revised terms.

13Contact

For any questions about these terms: